Contact
Talk to a real person
Ice Hound is a small team of dog people and hockey fans, so your email reaches someone who can actually help, not a ticket queue.
Email: icehound@outlook.com
Response time: within 24 hours, Monday to Friday. Messages sent over the weekend get answered first thing Monday.
Before you email about an order
Have your order number handy. It is in your confirmation email and starts with a #. For delivery questions, check the tracking link in your shipping email first, since it updates faster than we can.
Wrong size? Tell us your order number and the size you need and we will sort out an exchange.
Quick answers
Send us a message
Use the form below and we will get back to you within 24 hours.